Goodfella's Pizza

Read this, major concerns: I ordered a delivered scheduled for a 5:30 PM delivery. Right before 4pm the pizzas showed up. I called the store and they elected to come back and pick them up (this was a major red flag). When the delivery driver returned at 5:30 I inspected the pizzas and identified it was the exact same pizzas. They had delivered almost 2 hours earlier. Just to make sure I properly communicate, when they stated they were going to come back and pick up the pizzas and a concern that they might try to redeliver the same ones. I ripped a small piece out of each of the pizzas crust and took pictures. At this point, I had to leave the party that was going on at my house and drive the pizzas to the store upon confronting Manager. He made excuses and said he had no idea that this had occurred. He then blamed it on the delivery driver, which we all know the delivery driver has no clue on what happens in the kitchen, nor would’ve had the ability to put the pizzas back in the oven to warm them back up. This is a major concern. I need to speak to the management of this facility, and of this company in general. This action is not a major concern based upon the quality of service and food product, but I’m concerned about whether this follows the rules and regulations for a restaurant. I will tell you one thing, I will not be eating at this facility, nor will I be ordering from this facility again.

If I could give them negative stars, I would. I got plastic in my enclosed pizza!!!!! We called to get a new one and they refused. I am so grossed out and the lady hung up on us. The pizza is always underdone even when asked to cook it well done. The wings are nasty also. They always either under cook or over cook the wings. The customer service is terrible and they are only friendly when you are a “hot guy”

I have been a patron of goodfellas for over 20 years. Since they have moved to the new location, service has gone down the drain. The 1st of time, they forgot half the order, which was for my two kids, the whole reason we stopped their because they were starving. The next two times , the slices were room temperature, even though we waited 10 plus minutes to get them and they were already cooked, just needed to be reheated. After I brought this to their attention, there response was " would you like a box for that". No offer for another slice or would you like a refund ? They were my go to place for pizza, even though they are 45 minutes from home, that has changed. Never again. Don't get me wrong, there pizza is awesome, but the woman at the counter is rude as can be and has no business being in the hospitality industry. 3rd stake and your out. Also confused how they have a 4+ rating when every other review is a 1 or 2 stars, doesn't add up .

Last night I called in an order which was completely wrong, when I called them up to inform them, they were closed. Today I called to speak to a manager Alfonso or Alfredo something like that. I told him the situation, he advised me with a hostile tone “because it happened last night there was nothing I could do, most people call back when their order is wrong” I let him know they were closed I called at 10:10pm and no one answered. He also told me “it’s Friday and I’m super busy” I don’t recommend.

Read this, major concerns: I ordered a delivered scheduled for a 5:30 PM delivery. Right before 4pm the pizzas showed up. I called the store and they elected to come back and pick them up (this was a major red flag). When the delivery driver returned at 5:30 I inspected the pizzas and identified it was the exact same pizzas. They had delivered almost 2 hours earlier. Just to make sure I properly communicate, when they stated they were going to come back and pick up the pizzas and a concern that they might try to redeliver the same ones. I ripped a small piece out of each of the pizzas crust and took pictures. At this point, I had to leave the party that was going on at my house and drive the pizzas to the store upon confronting Manager. He made excuses and said he had no idea that this had occurred. He then blamed it on the delivery driver, which we all know the delivery driver has no clue on what happens in the kitchen, nor would’ve had the ability to put the pizzas back in the oven to warm them back up. This is a major concern. I need to speak to the management of this facility, and of this company in general. This action is not a major concern based upon the quality of service and food product, but I’m concerned about whether this follows the rules and regulations for a restaurant. I will tell you one thing, I will not be eating at this facility, nor will I be ordering from this facility again.

If I could give them negative stars, I would. I got plastic in my enclosed pizza!!!!! We called to get a new one and they refused. I am so grossed out and the lady hung up on us. The pizza is always underdone even when asked to cook it well done. The wings are nasty also. They always either under cook or over cook the wings. The customer service is terrible and they are only friendly when you are a “hot guy”